Telemedicine involves a health care provider’s medical care delivered to patients physically located at sites other than where the provider is located, with the use of technology that allows the provider to communicate with and see and hear the patients in “real” time. We use our proprietary software and state of the art FDA approved equipment’s to perform a comprehensive physical exam.
No. VirtualCare2go is designed to handle non-emergency medical issues. You should not use VirtualCare2go if you are experiencing a medical emergency. In case of a medical life threatening emergency, you should dial 911 immediately. While VirtualCare2go is not intended to replace your primary care doctor, a virtual doctor’s appointment can sometimes substitute a doctor’s office, urgent care, or an emergency room visit.
You can start using VirtualCare2go immediately after you sign up and activate your account. Sign up and activation are totally free. If you are required to pay, you will only be asked for your credit card information when you visit with a doctor. Once you have a VirtualCare2go account, you can browse doctor profiles, view available appointment times, and schedule an appointment with the doctor of your choice. Want to go one step further? Be sure to fill out your medical history profile to better prepare your UrgentCare2Go Video Visit doctor for your appointment.
VirtualCare2go is available 24 hours a day, 7 days a week, and 365 days a year, even on holidays. Use VirtualCare2go anytime you have a non-emergency medical condition, are unable to see your primary care provider, or when you simply prefer a convenient, cost effective alternative to the emergency room, urgent care center, or clinic.
VirtualCare2go is available anywhere in the United States**. Our network of Board Certified doctors will be provided to you based on the state you are located. We make sure that each doctor is fully licensed to practice medicine in your state.
Getting started is totally free. If you’re receiving VirtualCare2go as part of a group benefit, you may not be required to pay at all. If you are required to pay, you will only be charged after you choose to consult with a doctor and your appointment time and payment information are confirmed. You can cancel your appointment and receive a full refund, provided that you cancel at least 24 hours before your appointment time. VirtualCare2go accepts most major credit and debit cards.
All VirtualCare2go doctors are U.S. Board Certified and able to treat a wide range of patients and conditions. Following each consultation, our members are given a survey to evaluate their doctor and appointment. The results are analyzed and reviewed for quality assurance and used as part of our continuous improvement process. Selected doctor consultations are also reviewed by our internal medical board.
Yes, if the VirtualCare2go doctor believes medication is warranted, he or she can write a prescription for non-narcotic medications (i.e. no controlled substances), which can be sent directly to the pharmacy of your choice.* As soon your consultation is over, your prescription will be sent electronically to one of over 65,000 pharmacies to choose from. If for any reason your pharmacy is unable to receive e-prescriptions, a traditional prescription is generated for our doctors to sign and fax. All prescriptions are fully compliant and include all required information.
Confidentiality is a respected part of VirtualCare2go’s Code of Ethics. We take your privacy very seriously. Laws are also in place to protect your privacy. The HIPAA Privacy Rule is designed to be a minimum level of protection. Some states have even stricter laws in place to protect your personal health information. VirtualCare2go can share your information with your PCP in accordance with applicable state and federal laws.