No. VirtualCare2Go^® is designed to handle non-emergency medical issues. You should not use VirtualCare2Go if you are experiencing a medical emergency. In case of a life-threatening emergency, dial 911 immediately. While VirtualCare2Go is not intended to replace your primary care doctor, it can sometimes substitute for a doctor’s office, urgent care, or emergency room visit.

VirtualCare2Go^® doctors treat a wide range of conditions, including but not limited to:

You can easily sign up or book a visit directly on VirtualCare2Go^® website. To complete your video consult, you will need to download the Zoom.us app.

You can start using VirtualCare2Go^® immediately after signing up and activating your account. Activation is free, and you will only be asked for payment information when visiting with a doctor.

VirtualCare2Go^® is available 24/7, 365 days a year, including holidays. You can use VirtualCare2Go anytime you have a non-emergency medical condition and prefer a convenient, cost-effective alternative to urgent care or a walk-in clinic.

VirtualCare2Go^® is available in many states across the U.S. Our doctors are licensed and board-certified to practice in the state where you are located.

Getting started is free. If you're using VirtualCare2Go^® as part of a group benefit, you may not be required to pay. If payment is needed, you will only be charged after you choose to consult with a doctor and confirm your appointment. You can cancel your appointment for a full refund if you cancel at least 24 hours in advance.

Yes, VirtualCare2Go^® can be accessed on most mobile devices with an internet connection. To complete your video consult, download the Zoom.us mobile app from the iTunes Store or Google Play Store.

All VirtualCare2Go^® doctors are U.S. Board-Certified and able to treat a wide range of patients and conditions. After each consultation, you will be asked to evaluate your doctor and appointment for continuous improvement.

Yes, if the VirtualCare2Go^® doctor believes medication is warranted, they can prescribe non-narcotic medications, which will be sent directly to your chosen pharmacy. We work with over 65,000 pharmacies across the U.S.

Confidentiality is a key part of VirtualCare2Go^®’s Code of Ethics, and we take your privacy very seriously. We comply with HIPAA and state privacy laws to protect your personal health information. We can share your information with your primary care provider following state and federal laws.

To use VirtualCare2Go^® video conferencing, you need:

1. Windows 10, 8, 7, Vista, or XP
2. A Mac running OSX 10.6 (Snow Leopard) or superior
3. High-speed internet connection
4. A webcam with at least 1.3 megapixels
5. Microphone (most webcams have built-in microphones)

If you don't see your question, feel free to email us at info@virtualcare2go.com, and we will get back to you within 48 hours.