ES
American Airlines DFW ConnectedCare Telehealth
Virtual Care for American Airlines Employees Across Texas
American Airlines Employees Can Use Virtual Care With WebTPA
If you work for American Airlines and are enrolled in the DFW ConnectedCare Plan, knowing where your insurance is accepted can make healthcare easier when something comes up unexpectedly.
The DFW ConnectedCare Plan uses the BSW Premier network, while WebTPA serves as the third-party administrator. VirtualCare2go accepts WebTPA insurance, giving eligible American Airlines employees and covered plan members access to virtual healthcare for many appropriate non-emergency medical concerns.
Instead of beginning your search for care after you are already sick, you can know ahead of time where to turn when you develop a cough, urinary symptoms, a rash, allergies, or another concern that may be appropriate for telehealth.
You can review additional coverage information on the WebTPA Insurance page.
Your DFW ConnectedCare Plan Includes Defined Copays
Understanding your benefits before you need care can make an unexpected medical visit a little easier to navigate.
According to the DFW ConnectedCare plan information provided:
- Primary Care Visit: $15 copay
- Specialist Visit: $50 copay
Other services may have different copays, deductibles, coinsurance, or patient responsibility depending on your individual coverage and the service received.
Insurance acceptance does not guarantee that every visit or service will be covered. Eligibility, network participation, covered services, and other plan requirements may apply.
For questions about individual DFW ConnectedCare benefits, contact DFW ConnectedCare Customer Service at (800) 784-5473.
Telehealth Can Fit Around an Airline Work Schedule
Working for an airline doesn't always mean working a traditional schedule.
Early mornings, late nights, changing shifts, travel, family responsibilities, and busy workdays can make even a basic medical concern difficult to fit into the day.
Virtual healthcare can make that process more convenient.
VirtualCare2go provides telehealth for patients throughout Texas, allowing you to connect with a healthcare provider from home or another appropriate private location when your medical concern can be evaluated virtually.
For more information about virtual healthcare and available services, visit the VirtualCare2go Website.
Common Health Concerns That May Be Seen Online
A virtual appointment can be a convenient starting point for many everyday illnesses and medical concerns.
Depending on your symptoms, medical history, and individual needs, VirtualCare2go may be able to evaluate concerns such as:
- Cold and flu symptoms
- Cough and congestion
- Allergies
- Fever
- Sore throat
- Headaches
- Sinus infections
- Bronchitis
- Pink eye
- Nausea and vomiting
- Constipation and gastrointestinal concerns
- UTIs and urinary symptoms
- Rashes and skin concerns
- GERD
- Wheezing and respiratory concerns
- Non-narcotic medication refill evaluations
- Other appropriate non-emergency medical concerns
Some symptoms may still require laboratory testing, imaging, a physical examination, or another form of in-person care. Your provider can help determine an appropriate next step based on your individual situation.
If you're ready to connect with a provider, Book Now.
Same-Day Virtual Care for Busy Schedules
Health concerns don't always appear at convenient times.
A sore throat may start before an early shift. A cough may become worse overnight. Urinary symptoms can develop in the middle of a busy week. A rash may suddenly appear when you already have a full day ahead.
Having access to virtual care means you may not have to begin by rearranging your entire schedule around a trip to a medical office.
VirtualCare2go offers virtual appointments for appropriate non-emergency concerns, with same-day appointments available based on scheduling availability.
When you need care, Book Today.
What Happens During a Virtual Appointment
A virtual appointment begins with a conversation about what is going on with your health.
Your provider may ask about:
- When your symptoms started
- Whether symptoms are improving or worsening
- Current medications
- Medication allergies
- Relevant medical conditions
- Recent illnesses or exposures
- Treatments you have already tried
For visible concerns such as certain rashes or skin problems, your provider may also need to see the affected area during the virtual visit.
After reviewing your symptoms and medical history, your provider can discuss appropriate next steps. Depending on the situation, that may include treatment, medication when medically appropriate, testing, follow-up, or an in-person evaluation.
Prescriptions Depend on Your Medical Evaluation
Patients often wonder whether an online doctor can prescribe medication.
Medication may be prescribed when a healthcare provider determines that it is medically appropriate after completing an evaluation. A virtual appointment does not guarantee a prescription, antibiotic, refill, or specific treatment.
Some illnesses may require testing before treatment can be determined, while other symptoms may need an in-person examination.
For medication refill appointments, VirtualCare2go evaluates non-narcotic medication refill requests only, and prescriptions are not guaranteed.
Your DFW ConnectedCare Benefits Should Still Be Verified
Even when you know VirtualCare2go accepts WebTPA, it is important to verify your individual DFW ConnectedCare benefits.
Coverage and patient responsibility may depend on factors such as:
- Eligibility
- Service provided
- Network participation
- Medical necessity
- Copays
- Deductibles
- Other plan requirements
For questions involving eligibility, benefits, prior authorization, coverage, or claim status, contact DFW ConnectedCare Customer Service at (800) 784-5473.
You can also review VirtualCare2go's WebTPA Insurance information before your appointment.
Finding an In-Network Provider
American Airlines employees with DFW ConnectedCare have resources available for confirming participating providers and network status.
If you're an American Airlines employee with the DFW ConnectedCare Plan and would like help scheduling virtual care with VirtualCare2go, call (817) 508-8169.
You can also visit the DFW ConnectedCare website for additional plan and network information.
Because network participation can change, verifying your current network status and individual benefits before receiving non-emergency care is recommended.
WebTPA Administers the DFW ConnectedCare Plan
You may notice WebTPA on your insurance card, claims information, or other materials connected with your American Airlines health benefits.
WebTPA is the third-party administrator for the DFW ConnectedCare Plan.
Claims information provided for the plan includes:
- Electronic Claims: Payor ID #75261
- Mailed Claims:
WebTPA
P.O. Box 99906
Grapevine, TX 76099-9706 - Faxed Claims: (469) 417-1960
Most patients won't need to personally submit routine claims filed by their healthcare provider, but recognizing the WebTPA name can make insurance paperwork easier to understand.
For questions about an individual claim, contact DFW ConnectedCare Customer Service at (800) 784-5473.
Have Your DFW ConnectedCare Card Ready
Before your virtual appointment, have your current DFW ConnectedCare insurance card available.
It can also help to have:
- Photo identification
- A current medication and supplement list
- Medication allergy information
- Relevant medical history
- Recent test results, if available
- Notes about when your symptoms began
- Questions you want to discuss
If you've recently received a new insurance card, use the most current version.
Having this information ready can make it easier to focus on your health concern once your appointment begins.
VirtualCare2go Serves Patients Across Texas
You don't have to live near a VirtualCare2go clinic to use telehealth.
VirtualCare2go provides virtual healthcare throughout Texas, giving patients in the Dallas-Fort Worth area and communities across the state a way to connect with a healthcare provider online when their medical concern is appropriate for telehealth.
For American Airlines employees, that flexibility can be particularly helpful when work schedules, travel, commuting, and family responsibilities make getting to a medical office difficult.
Whether you're at home or another appropriate private location in Texas, virtual care can provide a convenient way to begin addressing a non-emergency medical concern.
Learn more about available care on the VirtualCare2go Website.
Frequently Asked Questions
Does VirtualCare2go accept WebTPA?
Yes. VirtualCare2go accepts WebTPA insurance. Individual eligibility, coverage, benefits, network participation, and patient responsibility can vary, so members should verify their specific benefits before receiving care.
Can American Airlines employees use VirtualCare2go?
American Airlines employees enrolled in DFW ConnectedCare may be able to use VirtualCare2go for appropriate virtual healthcare services when their individual coverage and benefits apply.
Can I use VirtualCare2go outside Dallas-Fort Worth?
VirtualCare2go provides virtual healthcare throughout Texas. Patients should be physically located in Texas during their appointment.
Are same-day virtual appointments available?
Same-day virtual appointments are available based on scheduling availability.
Can I see an online doctor from home?
Yes. When telehealth is appropriate for your medical concern, you can connect with a VirtualCare2go provider from home or another appropriate private location in Texas.
What if my symptoms cannot be treated virtually?
Some medical concerns require laboratory testing, imaging, a physical examination, or emergency care. If your provider determines that virtual care is not appropriate for your symptoms, they can discuss the next step in your care.
Virtual Healthcare That Works Around Your Day
For American Airlines employees, finding time for healthcare can be challenging when workdays include changing shifts, travel, commuting, and family responsibilities.
VirtualCare2go makes it possible to connect with a healthcare provider online for many appropriate non-emergency medical concerns while using the insurance benefits available through your plan.
Before your visit, review your coverage on the WebTPA Insurance page. You can also explore services on the VirtualCare2go Website or Book Now.
If you need help getting started, call (817) 508-8169.
Individual eligibility, benefits, network participation, copays, deductibles, coinsurance, covered services, and other patient responsibility may vary. Members should verify their individual benefits before receiving care.