Curative Members Access Covered VirtualCare2go Appointments Across Texas

Use Your Health Benefits for Convenient Virtual Care

If you have a Curative health plan, you may be eligible for covered appointments with VirtualCare2go. This can give you a convenient way to discuss many non-emergency medical concerns with a licensed healthcare professional without traveling to a medical office.

VirtualCare2go provides virtual healthcare throughout Texas. Patients can connect from home, work, or another private location using a phone, tablet, or computer.

Visit the VirtualCare2go Curative insurance page to review information about using Curative benefits for your appointment.

Does VirtualCare2go Accept Curative Insurance?

VirtualCare2go lists Curative among the major commercial insurance plans it accepts.

Having Curative insurance does not automatically mean that every appointment, medical service, prescription, or test will be paid in full. Coverage depends on the member’s active eligibility, employer plan, provider network, requested service, deductible, copay, coinsurance, and other plan requirements.

Before scheduling, confirm:

• Your Curative coverage is active.

• VirtualCare2go participates with your specific plan.

• The treating healthcare professional is in your network.

• Virtual urgent care is included in your benefits.

• A copay, deductible, or coinsurance may apply.

• Prior authorization is not required for the appointment.

• Laboratory testing and prescriptions have separate benefits.

• The reason for your visit is appropriate for virtual care.

Insurance verification provides information available at that time, but it does not guarantee that Curative will pay the entire claim.

Virtual Healthcare Throughout Texas

VirtualCare2go serves patients across Texas, including those in Dallas–Fort Worth, Arlington, Farmers Branch, Brownwood, Houston, Austin, El Paso, San Antonio, and surrounding communities.

Virtual appointments can be especially helpful when traveling to a clinic is difficult, when you are away from home, or when you need timely medical guidance for a non-emergency concern.

VirtualCare2go offers appointments seven days a week, and same-day consultations may be available. Visits can be scheduled and completed using a phone or computer.

What Can VirtualCare2go Treat?

A virtual visit may be appropriate for many common illnesses and non-life-threatening concerns. Depending on your symptoms and the clinician’s judgment, VirtualCare2go online urgent care may help evaluate:

• Allergies

• Cold or flu symptoms

• Cough

• Fever

• Headaches

• Sore throat

• Ear concerns

• Nausea

• Vomiting

• Diarrhea

• Constipation

• Pink eye

• Rashes

• Eczema

• Insect bites

• Minor skin infections

• Urinary symptoms

• Mild respiratory concerns

• Other appropriate non-emergency conditions

VirtualCare2go states that its healthcare professionals can evaluate and treat many non-life-threatening medical concerns. When clinically appropriate, prescribed treatment may be sent to the patient’s preferred pharmacy.

Some symptoms require an in-person physical examination, laboratory testing, diagnostic imaging, or emergency treatment. The clinician will explain if another level of care is needed.

How Does a Virtual Appointment Work?

VirtualCare2go uses a simple process to help patients connect with care:

1. Schedule your appointment. Create or access your VirtualCare2go account and select an available appointment time.

2. Provide your medical information. Describe your symptoms and include your medical history, allergies, current medications, and Curative insurance details.

3. Connect with a healthcare professional. Attend the appointment from a compatible phone, tablet, or computer.

4. Receive your care plan. The clinician may provide medical guidance, recommend follow-up care, prescribe medication when appropriate, or direct you to an in-person facility.

VirtualCare2go describes its process as booking an appointment, requesting the needed service, and connecting remotely with a healthcare professional.

How Should Curative Members Confirm Coverage?

Before your appointment, call the member-services number listed on your Curative insurance card. Ask the representative to verify your benefits for VirtualCare2go and the service you need.

Helpful questions include:

• Does VirtualCare2go participate with my Curative plan?

• Is the treating healthcare professional in network?

• Are virtual urgent care appointments covered?

• What copay applies to the appointment?

• Does my deductible or coinsurance apply?

• Is prior authorization required?

• Are laboratory tests covered separately?

• Is prescription coverage handled separately?

• Will I have an amount due at the time of service?

• Are follow-up appointments covered?

Write down the representative’s name, the date of the call, and the reference number for the conversation.

What Should You Prepare for Your Appointment?

Having your information ready can make the virtual visit easier. Prepare:

• Your current Curative insurance card

• A valid photo identification

• Your medication and supplement list

• Your medication and food allergies

• A short description of your symptoms

• The date your symptoms began

• Recent temperature or blood-pressure readings, if available

• Relevant medical records or recent test results

• Your preferred pharmacy’s name and address

• A private, well-lit space

• A stable internet connection

If you have a rash, swelling, redness, or another visible symptom, sit in an area with good lighting so the healthcare professional can see the affected area clearly.

Are Prescriptions Covered?

A VirtualCare2go clinician may prescribe medication when it is medically appropriate and permitted under applicable regulations. A prescription is not guaranteed and depends on the clinician’s evaluation.

The cost of medication is separate from the virtual appointment. Curative’s formulary, pharmacy network, deductible, and prescription benefits can affect your cost.

Before filling a prescription, ask the pharmacy:

• Is this medication covered?

• Is the pharmacy in network?

• Does the medication require prior authorization?

• Is a generic medication available?

• What amount will I need to pay?

Contact Curative if you need help understanding your prescription benefits.

Are Laboratory Tests Included?

Laboratory testing is generally separate from the virtual consultation. A healthcare professional may recommend testing when additional information is needed to evaluate your symptoms or guide treatment.

Before completing laboratory work, confirm:

• The laboratory participates with Curative.

• The requested test is covered.

• Prior authorization is not required.

• The test will not be subject to a separate deductible or coinsurance.

• The laboratory has the correct claims information.

Do not assume that a covered virtual appointment means every test ordered afterward will also be covered.

What If Virtual Care Is Not Appropriate?

Virtual care is helpful for many health concerns, but it cannot replace every in-person examination. You may be directed to a clinic, urgent care center, laboratory, imaging facility, or emergency department when your condition requires hands-on evaluation or testing.

Follow the healthcare professional’s instructions and seek a higher level of care if your symptoms become severe or rapidly worsen.

Schedule Your Curative Virtual Appointment

Curative members may have access to covered VirtualCare2go appointments, making it easier to receive medical guidance without leaving home.

Visit VirtualCare2go to learn more or schedule an appointment. You may also call (817) 508-8169 for scheduling and insurance-verification assistance.

Have your Curative insurance card available when calling so your plan information can be reviewed.

Medical disclaimer: Virtual care is intended for appropriate non-emergency medical concerns. Call 911 or go to the nearest emergency department for chest pain, severe breathing difficulty, signs of a stroke, uncontrolled bleeding, loss of consciousness, a serious injury, or another potentially life-threatening emergency. Insurance coverage and member costs must be confirmed for each patient and service.