Curative Members May Use VirtualCare2go Throughout Texas

Understand Your Network Before Beginning Virtual Urgent Care

Virtual healthcare can provide Curative members with another way to discuss many non-emergency medical concerns.

Depending on the member’s plan, network, benefit status, and requested service, VirtualCare2go® may be available for an eligible online appointment. Coverage should be verified before the visit because Curative plans and member requirements can differ.

Visit the VirtualCare2go Curative insurance page for information about using Curative benefits.

Does VirtualCare2go Accept Curative?

VirtualCare2go lists Curative among its accepted insurance options. However, accepting the insurance company does not automatically confirm that every Curative plan, network, healthcare professional, or service is covered.

Before scheduling, confirm:

• Your Curative coverage is active

• VirtualCare2go participates with your plan

• The scheduled healthcare professional is eligible

• Online urgent care is covered

• Your Baseline Visit requirements have been satisfied

• A Curative Pass or another approval is not required

• Laboratory testing and prescriptions have separate benefits

• You understand your expected patient responsibility

What Is the Curative Baseline Visit?

Curative describes the Baseline Visit as an opportunity to review medical history, understand plan resources, discuss health questions, and create a personalized care plan.

Depending on the plan, completing the Baseline Visit may affect access to certain enhanced benefits or cost-sharing levels.

Ask Curative:

• Have I completed my required Baseline Visit?

• Is another Baseline Visit due?

• Does its completion affect this appointment’s cost?

• Is VirtualCare2go considered an eligible provider?

• Do I need a Curative Pass?

• Will the appointment be processed as in-network care?

Do not assume that completing a Baseline Visit automatically makes every outside service free.

What Is a Curative Pass?

Some Curative plans use a Curative Pass to help members access covered care from qualifying providers or facilities.

Requirements vary. Contact Curative before the appointment to determine:

• Whether a Curative Pass is required

• How to request it

• Whether it must be issued before the visit

• Which services it covers

• Whether prescriptions or testing are included

• What documentation VirtualCare2go needs

Approval or benefit verification does not guarantee final claim payment.

What Can VirtualCare2go Evaluate?

A licensed healthcare professional may evaluate many stable, non-life-threatening concerns through VirtualCare2go online urgent care, including:

• Allergies

• Cold symptoms

• Cough and congestion

• Constipation

• Diarrhea

• Ear concerns

• Eczema

• Fever

• Flu-like symptoms

• Headaches

• Mild nausea or vomiting

• Pink eye

• Rashes

• Sinus symptoms

• Minor skin infections

• Sore throat

• Urinary symptoms

• Other appropriate non-emergency conditions

A virtual visit does not guarantee a prescription, diagnosis, laboratory order, or particular treatment.

Does Curative Offer Its Own Virtual Care?

Curative provides virtual-care resources through its member portal, including access to virtual urgent care.

VirtualCare2go is a separate healthcare provider. Before scheduling, ask:

• Can I choose VirtualCare2go?

• Must I use Curative Telehealth?

• Will the providers have different cost sharing?

• Does VirtualCare2go appear in my directory?

• Is another virtual platform required by my plan?

Curative’s telehealth service and VirtualCare2go should not be assumed to have identical benefits.

Is Curative Virtual Care Available Throughout Texas?

VirtualCare2go serves eligible patients across Texas, including Dallas–Fort Worth, Arlington, Farmers Branch, Brownwood, Houston, Austin, El Paso, San Antonio, and surrounding areas.

Patients should attend from a private Texas location using a reliable internet connection and compatible device.

How Does the Appointment Work?

1. Schedule: Select an available VirtualCare2go appointment.

2. Submit information: Provide symptoms, medications, allergies, medical history, and Curative insurance details.

3. Connect: Join using a phone, tablet, or computer.

4. Review the plan: Receive guidance, treatment recommendations, prescriptions when appropriate, or directions for follow-up care.

VirtualCare2go offers same-day online consultations when available and evaluates many non-emergency medical concerns.

How Should You Verify Curative Benefits?

Call the member-services number on your Curative card or use the Curative member portal.

Ask:

• Is VirtualCare2go in my network?

• Is the scheduled provider eligible?

• Is virtual urgent care covered?

• Must I use Curative Telehealth instead?

• Is a Baseline Visit required?

• Do I need a Curative Pass?

• Is prior authorization required?

• Will I have a copayment, deductible, or coinsurance?

• Are prescriptions covered separately?

• Are laboratory tests covered separately?

• Are follow-up visits billed separately?

Record the representative’s name, date, and reference number.

Curative’s member tools allow members to review benefits, access identification cards, and search for providers.

What Should You Prepare?

Have these items ready:

• Current Curative identification card

• Government-issued photo identification

• Medication and supplement list

• Allergies

• Preferred pharmacy

• Symptom timeline

• Recent temperature, blood-pressure, or glucose readings

• Relevant test results

• Referral or authorization documents

• Baseline Visit or Curative Pass information

• Charged device and reliable internet

Are Prescriptions Covered?

A VirtualCare2go healthcare professional may prescribe medication when medically appropriate. Prescriptions are not guaranteed.

Before filling a medication, confirm:

• The pharmacy is eligible

• The medication is covered

• It is considered a preferred prescription when applicable

• Prior authorization is not required

• Quantity limits or step therapy do not apply

• You understand your expected cost

Curative’s materials describe access to preferred prescriptions under eligible plans, but exact benefits depend on the member’s plan.

Are Laboratory Tests Included?

Laboratory testing is usually separate from the consultation.

Ask Curative:

• Which laboratories are eligible?

• Is the requested test covered?

• Does authorization apply?

• Is a Curative Pass required?

• Must I use a specific facility?

• Will testing be billed separately?

• What amount could I owe?

Do not complete non-emergency testing without confirming the facility and test whenever possible.

When Is Virtual Care Not Enough?

An in-person evaluation may be needed for:

• Possible fractures

• Significant wounds

• Severe abdominal pain

• Neurological symptoms

• Unstable vital signs

• Conditions requiring imaging

• Conditions requiring laboratory specimens

• Procedures

• Rapidly worsening symptoms

Follow the provider’s instructions if another facility is recommended.

When Should You Seek Emergency Care?

Call 911 for severe chest pain, serious breathing difficulty, stroke symptoms, seizures, loss of consciousness, major trauma, uncontrolled bleeding, severe allergic reactions, overdose, or another potentially life-threatening condition.

Do not wait for a virtual appointment during an emergency.

Curative and VirtualCare2go FAQ

Can Curative members use VirtualCare2go?

Possibly. The member must confirm the exact plan, network, provider, requested service, and any Curative-specific requirements.

Is a Baseline Visit required?

It depends on the member’s plan and benefit structure. Contact Curative to confirm.

Is VirtualCare2go the same as Curative Telehealth?

No. They are separate services with potentially different providers, platforms, and benefits.

Are all appointments free for Curative members?

Not necessarily. Cost depends on the plan, provider, service, Baseline Visit status, Curative Pass requirements, and final claim processing.

Can medication be prescribed?

A healthcare professional may prescribe when clinically appropriate. Pharmacy coverage is separate.

Connect With VirtualCare2go

Verify the network, provider, Baseline Visit status, Curative Pass requirements, appointment coverage, and outside services before receiving care.

Visit VirtualCare2go to learn more or request an appointment. Call (817) 508‑8169 for scheduling and insurance-verification assistance.

Medical disclaimer: This article provides general educational information and does not replace professional medical advice, diagnosis, treatment, or emergency evaluation. Curative benefits and requirements vary by plan. Call 911 for severe or life-threatening symptoms.