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JPMorganChase Centivo Select Telehealth
Virtual Care for JPMorganChase Employees Across Texas
JPMorganChase Employees Can Use Virtual Care With Centivo
If you work for JPMorganChase and are enrolled in the Centivo Select Plan, knowing where you can use your health benefits can make getting care simpler when an unexpected health concern comes up.
VirtualCare2go accepts Centivo, giving eligible JPMorganChase employees and covered plan members access to virtual healthcare for many appropriate non-emergency medical concerns. VirtualCare2go's current Centivo information confirms acceptance of Centivo and the Centivo Partnership Plan.
Whether you develop a cough, urinary symptoms, a rash, nausea, allergies, or another concern that may be appropriate for telehealth, an online visit can provide a convenient place to start.
Learn more about coverage on the Centivo Insurance page.
Your Centivo Select Plan Includes a $0 Primary Care Copay
Knowing what your health plan provides before you need care can make an unexpected medical visit easier to navigate.
According to the JPMorganChase Centivo Select Plan information provided:
- Primary Care Visit: $0 copay
- Specialist Visit: $30 copay
Other services may have different costs depending on your individual benefits and the care you receive.
VirtualCare2go accepts Centivo, but insurance acceptance does not guarantee that every service will be covered or have a $0 patient responsibility. Coverage can depend on eligibility, network participation, benefits, medical necessity, referral requirements, and other plan rules. VirtualCare2go similarly advises patients to verify individual coverage and benefits.
For questions about your Centivo Select benefits, call Centivo Customer Service at (833) 543-4676 or visit the Centivo member portal.
You can also review VirtualCare2go's Centivo Insurance information before scheduling.
Virtual Healthcare Can Fit Around a Busy Workday
Between meetings, commuting, travel, family responsibilities, and everything else on the calendar, it can be easy to put off a medical concern.
A sore throat waits another day. A cough gets ignored. A rash you've been meaning to ask about gets pushed to later in the week. Urinary symptoms begin when you don't have time to sit in a waiting room.
Virtual care can make starting that conversation with a healthcare provider more convenient.
VirtualCare2go provides telehealth throughout Texas, including major cities, smaller communities, and rural areas. Patients can connect remotely without needing to live near a clinic.
Learn more about available services on the VirtualCare2go Website.
Common Health Concerns That May Be Seen Online
Virtual healthcare can be appropriate for many everyday illnesses and symptoms.
Depending on your symptoms, medical history, and individual situation, VirtualCare2go may evaluate concerns such as:
- Cold and flu symptoms
- Cough and congestion
- Allergies
- Fever
- Sore throat
- Headaches
- Sinus infections
- Bronchitis
- Pink eye
- Nausea and vomiting
- Gastrointestinal concerns
- UTIs and urinary symptoms
- Rashes and skin concerns
- GERD
- Wheezing and respiratory concerns
- Non-narcotic medication refill evaluations
- Other appropriate non-emergency medical concerns
These conditions are among the non-life-threatening illnesses currently listed by VirtualCare2go for evaluation and treatment.
Some symptoms still require laboratory testing, imaging, a hands-on examination, or another form of in-person care. A virtual provider can help determine an appropriate next step based on your individual situation.
If you need care, Book Now.
Same-Day Virtual Care for Busy Schedules
Medical concerns don't always appear at convenient times.
Maybe you wake up feeling sick before work. Your cough gets worse overnight. Urinary symptoms develop halfway through the week. Or a skin concern appears unexpectedly.
VirtualCare2go offers same-day virtual appointments, helping Texas patients connect with a healthcare provider remotely when telehealth is appropriate. Appointment availability can vary.
Instead of automatically rearranging your day around a trip to a medical office, you may be able to begin with an online medical evaluation.
Book Today or call (817) 508-8169 for scheduling assistance. The number is currently listed by VirtualCare2go for patient assistance.
What Happens During a Virtual Appointment
A virtual appointment begins with your provider learning more about what is going on with your health.
You may be asked about:
- When your symptoms started
- Whether they are improving or worsening
- Current medications
- Medication allergies
- Existing health conditions
- Recent illnesses or exposures
- Treatments you've already tried
For visible concerns such as certain rashes or skin symptoms, the provider may also need to see the affected area during your virtual visit.
After reviewing your symptoms and medical history, your provider can discuss the appropriate next step. Depending on the situation, that may include treatment, medication when medically appropriate, testing, monitoring, follow-up, or an in-person evaluation.
Prescriptions Depend on Your Medical Evaluation
Patients often wonder whether an online healthcare provider can prescribe medication.
Medication may be prescribed when the provider determines that it is medically appropriate after evaluating your symptoms and medical history.
A virtual appointment does not guarantee:
- Antibiotics
- A specific prescription
- A medication refill
- A particular treatment
Some conditions may require testing or an in-person examination before treatment can be determined.
For medication refill visits, VirtualCare2go evaluates non-narcotic medication refill requests only, and prescriptions are never guaranteed. Medication refill is currently included among the services listed on VirtualCare2go's Centivo page.
Your Centivo Select Benefits Should Still Be Verified
Even though VirtualCare2go accepts Centivo, it is important to verify your individual Centivo Select Plan benefits.
Coverage and patient responsibility may depend on:
- Eligibility
- Network participation
- Benefits
- Service received
- Medical necessity
- Copays
- Referral requirements
- Other plan requirements
VirtualCare2go notes that insurance benefits can vary and recommends verifying coverage with the insurance provider before receiving care.
For eligibility, prior authorization, benefit verification, or claim-status questions, providers can use the Centivo provider portal.
Members can also call Centivo Customer Service at (833) 543-4676.
For VirtualCare2go-specific coverage information, visit Centivo Insurance.
Finding an In-Network Provider
JPMorganChase employees with the Centivo Select Plan have several resources available for confirming participating providers.
You can:
- Call BSWQA Care Navigation at 1-844-BSW-QLTY (279-7589)
- Call Centivo Customer Service at (833) 543-4676
- Visit the Centivo member portal and select Find a Doctor or Facility
If you'd like help scheduling virtual care with VirtualCare2go, call (817) 508-8169 or Book Now.
Provider participation can change, so confirming current network status and individual benefits before receiving non-emergency care is recommended.
Centivo Administers the Centivo Select Plan
You may see Centivo on your insurance card, claims information, referral paperwork, or other materials associated with your JPMorganChase health benefits.
Centivo is the third-party administrator for the Centivo Select Plan.
Claims information provided for the plan includes:
- Electronic Claims: Payor ID #45564
- Mailed Claims:
P.O. Box 211681
Eagan, MN 55121
Most patients won't need to personally submit routine claims filed by their healthcare provider, but knowing where to find this information can be helpful if a claims question comes up.
For questions about your plan or claim status, call Centivo Customer Service at (833) 543-4676.
Specialist Referrals Are Required for Most New Specialty Care
The Centivo Select Plan requires a provider referral for most new specialty care, according to the JPMorganChase plan information provided.
Exceptions include:
- OB/GYN
- Behavioral health
- Chiropractic care
- Rehabilitation services
- Laboratory testing
- X-rays
- Occupational therapy
- Physical therapy
- Speech therapy
Without the required referral, members may be responsible for the full cost of care.
Providers can submit referrals through the Centivo provider portal.
Because referral requirements can directly affect your benefits, it is important to confirm that any required referral has been submitted before beginning new specialty care.
Have Your Centivo Select Card Ready
Before your VirtualCare2go appointment, have your current Centivo Select Plan insurance card available.
It can also help to have:
- Photo identification
- A current medication and supplement list
- Medication allergy information
- Relevant medical history
- Recent test results, if available
- Notes about when your symptoms began
- Questions you'd like to discuss
If you've recently received a new insurance card, use the most current version.
Having this information ready can make it easier to focus on your medical concern once your appointment begins.
VirtualCare2go Serves Patients Across Texas
You don't need to live near a physical clinic to receive virtual care.
VirtualCare2go provides telehealth throughout Texas, including the Dallas-Fort Worth area, Houston, Austin, San Antonio, El Paso, smaller Texas communities, and rural areas. Patients should be physically located in Texas during their virtual appointment.
For JPMorganChase employees, that can make healthcare easier to fit around work, commuting, travel, and family responsibilities.
Explore virtual healthcare on the VirtualCare2go Website.
Frequently Asked Questions
Does VirtualCare2go accept Centivo?
Yes. VirtualCare2go currently states that it accepts Centivo and the Centivo Partnership Plan. Individual eligibility, coverage, benefits, network participation, and patient responsibility can vary.
Can JPMorganChase employees use VirtualCare2go?
Eligible JPMorganChase employees enrolled in the Centivo Select Plan may be able to use VirtualCare2go for appropriate virtual healthcare services when their individual benefits and network requirements apply.
Can I use VirtualCare2go outside Dallas-Fort Worth?
Yes. VirtualCare2go provides telehealth throughout Texas, including urban, suburban, rural, and medically underserved communities.
Are same-day virtual appointments available?
Yes. VirtualCare2go currently offers same-day appointments, subject to scheduling availability.
Does the Centivo Select Plan require specialist referrals?
According to the JPMorganChase plan information provided, referrals are required for most new specialty care, with certain exceptions including OB/GYN, behavioral health, chiropractic care, rehabilitation services, laboratory testing, X-rays, and specified therapies.
Who can I call if I need help scheduling?
Call VirtualCare2go at (817) 508-8169 for assistance.
Virtual Healthcare That Fits Your Workday
For JPMorganChase employees, getting healthcare shouldn't have to mean putting the rest of the day on hold.
VirtualCare2go provides online healthcare for many appropriate non-emergency medical concerns, giving eligible Centivo members a convenient way to connect with a provider while located in Texas.
Review your coverage on the Centivo Insurance page, explore available care on the VirtualCare2go Website, or Book Today.
For scheduling assistance, call (817) 508-8169.
Individual eligibility, benefits, network participation, copays, deductibles, coinsurance, covered services, referral requirements, and other patient responsibility may vary. Members should verify their individual benefits before receiving care.