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Nebraska Furniture Mart Virtual Urgent Care

Three Centivo Plans with VirtualCare2go™ Across TexasUploaded Image

When you or a family member needs medical attention, a virtual appointment may make it easier to receive care without traveling to a clinic. VirtualCare2go™ connects eligible Texas patients with medical professionals through secure online visits for many primary and urgent care concerns.

Nebraska Furniture Mart employees may be enrolled in the NFMEX Emerald Plan, Onyx Plan, or Pearl Plan. These plans are administered by Centivo and use the BSW Premier Network, but member costs and coverage requirements differ. Verify your virtual care benefits before scheduling an appointment.

What Nebraska Furniture Mart Medical Plans Are Available?

Nebraska Furniture Mart employees may be enrolled in one of three medical plans:

  • NFMEX Emerald Plan

  • Onyx Plan

  • Pearl Plan

The available plan information lists the following costs:

NFMEX Emerald Plan

  • $10 copay for a primary care visit

  • $40 copay for a specialist visit

Onyx and Pearl Plans

  • Members must first meet the applicable deductible

  • Copays or coinsurance may vary after the deductible is met

  • Additional cost-sharing information is available on the member’s insurance card

These amounts may not automatically apply to a VirtualCare2go appointment. Virtual visits, laboratory testing, medications, procedures, and other services may be processed separately.

An insurance card does not guarantee coverage or payment. Your final responsibility may depend on eligibility, medical necessity, network participation, deductible status, authorization requirements, and the services provided.

For scheduling assistance, call VirtualCare2go at (817) 508-8169.

Can Nebraska Furniture Mart Employees Use VirtualCare2go?

Eligible Nebraska Furniture Mart employees and their covered family members may use VirtualCare2go for many non-emergency primary and urgent care concerns when a virtual evaluation is medically appropriate.

The virtual medical team can evaluate concerns such as:

  • Cold and flu symptoms

  • Cough, congestion, or sore throat

  • Fever and body aches

  • Mild allergy symptoms

  • Headaches and migraines

  • Nausea, vomiting, or diarrhea

  • Urinary symptoms

  • Minor infections

  • Rashes and skin concerns

  • Medication questions

  • Routine primary care concerns

  • Certain chronic condition follow-ups

  • Follow-up appointments that do not require an in-person examination

Some conditions require an in-person examination, laboratory testing, imaging, or emergency treatment. The medical professional will explain the appropriate next step when virtual care is not suitable.

Call 911 or visit the nearest emergency room for chest pain, severe breathing difficulty, signs of a stroke, fainting, confusion, uncontrolled bleeding, major trauma, or another life-threatening emergency.

Who Administers the Nebraska Furniture Mart Plans?

Centivo administers the NFMEX Emerald, Onyx, and Pearl plans.

Centivo can assist members and providers with:

  • Eligibility verification

  • Virtual care benefit questions

  • Prior-authorization requirements

  • Claim-status questions

  • Copays, deductibles, and coinsurance

  • Provider-network participation

Call Centivo Customer Service at (877) 293-5521 or use the Centivo Member and Provider Locator.

Have the member identification number from your insurance card and the name of your Nebraska Furniture Mart plan available when requesting assistance.

How Do I Verify My Virtual Care Benefits?

Before scheduling an appointment, contact Centivo at (877) 293-5521 and ask:

  • Does VirtualCare2go participate with my specific Nebraska Furniture Mart plan?

  • Is a virtual primary or urgent care appointment covered?

  • What copay, deductible, or coinsurance applies?

  • Has my Onyx or Pearl Plan deductible been met?

  • Are prescriptions, laboratory tests, or follow-up services billed separately?

  • Is prior authorization required?

  • Are there provider or service-area restrictions?

  • Will I have a time-of-service responsibility?

Write down the representative’s name, the date of the call, and the reference number provided.

VirtualCare2go can collect your insurance information before the appointment, but Centivo provides the official explanation of plan benefits. Final coverage is determined when the claim is processed.

Is Prior Authorization Required?

Prior authorization depends on the medical service being requested and the requirements of the member’s plan.

Members and providers should contact Centivo at (877) 293-5521 before receiving a service that may require approval. Providers may also use the Centivo Provider Portal to review benefit and authorization information.

Prior authorization does not guarantee claim payment. Current eligibility, medical necessity, network participation, deductible requirements, plan exclusions, and other rules may affect how the claim is processed.

What Network Does the Plan Use?

The Nebraska Furniture Mart plans use the BSW Premier Network through Baylor Scott & White Health Plan. This network includes participating Baylor Scott & White Quality Alliance providers.

Not every healthcare professional may participate in the BSW Premier Network. Members should confirm that VirtualCare2go and the treating medical professional participate with their exact plan before receiving care.

To locate or verify an in-network provider:

Provide the employer name, plan name, member identification number, requested service, and your Texas location when confirming participation.

Are Specialist Referrals Required?

The available Nebraska Furniture Mart plan information does not list a general specialist-referral requirement.

Certain specialist visits, tests, treatments, or procedures may still require a referral or prior authorization. Contact Centivo before beginning specialist care to confirm the current requirements for your plan.

How Should I Prepare for My Virtual Appointment?

Before your appointment, prepare:

  • Your Nebraska Furniture Mart insurance card

  • A photo identification card

  • A current medication list

  • Known medication or food allergies

  • Relevant medical records

  • Recent laboratory or imaging results

  • Any referral or authorization documents

  • A description of your symptoms

  • The date your symptoms began

  • Your preferred pharmacy information

  • Your benefit-verification reference number

Choose a private, well-lit location with a reliable internet connection. Make sure your phone, tablet, or computer has a working camera and microphone.

The patient must be physically located in Texas at the time of the appointment. The medical professional may recommend in-person or emergency care when a virtual examination is not appropriate.

Claims Information for Providers

Nebraska Furniture Mart claims are administered through Centivo.

Electronic claims: Payor ID 45564

Mailed claims:

Centivo
P.O. Box 211681
Eagan, MN 55121

Providers should verify the member’s eligibility, plan name, deductible status, authorization requirements, virtual care benefits, and current claim-submission instructions before sending a claim.

Compassionate Virtual Care Wherever You Are

VirtualCare2go makes it easier to speak with a medical professional from a private location at home, work, or while traveling within Texas. The virtual medical team will listen to your concerns, evaluate your symptoms, and explain whether online treatment or a higher level of care is appropriate.

When you are ready, Book a Virtual Appointment or call (817) 508-8169. Please have your Nebraska Furniture Mart insurance card available so your eligibility, benefits, and network participation can be reviewed before the visit.