Renegade Group Employees Access Virtual Medical Care

Texas Telehealth Visits with VirtualCare2go™ Employee Benefits

When you or a covered family member feels unwell, traveling to a clinic may not be convenient. VirtualCare2go™ connects eligible Texas patients with medical professionals through secure online visits for many primary and urgent care concerns.

Renegade Group, LLC employees may be able to use their employer-sponsored medical benefits for virtual care. Telehealth coverage, provider participation, and member costs should be verified before scheduling.

What Renegade Group Medical Plan Is Available?

Publicly available information does not list the complete plan names, telehealth copays, deductibles, coinsurance, or coverage requirements for every Renegade Group medical plan.

Public benefits records indicate that Renegade Group has used multiple insurance carriers and Higginbotham Insurance Agency as its benefits broker. Because carriers and plan terms can change, employees should rely on their current insurance card and official benefit documents.

Review the front and back of your insurance card for:

• Medical plan name

• Insurance carrier or administrator

• Member and group identification numbers

• Provider network

• Virtual care or telehealth benefits

• Primary care or urgent care costs

• Deductible and coinsurance information

• Claims-submission instructions

• Prior-authorization contact information

An insurance card does not guarantee coverage or payment. Eligibility, medical necessity, provider participation, authorization requirements, deductible status, and the services provided may affect your final responsibility.

For scheduling assistance, call VirtualCare2go at (817) 508-8169.

Can Renegade Group Employees Use VirtualCare2go?

Eligible Renegade Group employees and covered family members may be able to use VirtualCare2go for many non-emergency medical concerns when an online evaluation is appropriate.

The virtual medical team can evaluate concerns such as:

• Cold and flu symptoms

• Cough, congestion, or sore throat

• Fever and body aches

• Mild allergy symptoms

• Headaches and migraines

• Nausea, vomiting, or diarrhea

• Urinary symptoms

• Minor infections

• Rashes and minor skin concerns

• Medication questions

• Routine primary care concerns

• Certain chronic-condition follow-ups

• Follow-up visits that do not require an in-person examination

VirtualCare2go provides online medical appointments to patients located throughout Texas. Some conditions may require an in-person examination, laboratory testing, imaging, or emergency care.

If the concern is related to your work duties, inform the scheduling team. Work-related illnesses or injuries may need to be processed through workers’ compensation rather than the employee’s regular medical plan.

Call 911 or visit the nearest emergency room for chest pain, severe breathing difficulty, signs of a stroke, fainting, confusion, uncontrolled bleeding, major trauma, or another life-threatening emergency.

Who Administers the Renegade Group Health Plan?

The current insurance carrier or third-party administrator should be listed on the front or back of the Renegade Group insurance card.

The administrator can assist members and providers with:

• Eligibility verification

• Virtual care and telehealth benefits

• Copays, deductibles, and coinsurance

• Prior-authorization requirements

• Referral requirements

• Claim-status questions

• Provider-network participation

• Claims-submission information

Because Renegade Group has used multiple carriers, employees should not assume that a coworker has the same plan, network, or member costs. Use the contact information printed on your own insurance card.

How Do I Verify My Virtual Care Benefits?

Before scheduling an appointment, call the member-services number on your current insurance card and ask:

• Does VirtualCare2go participate with my Renegade Group plan?

• Are virtual primary care and urgent care appointments covered?

• What copay, deductible, or coinsurance applies?

• Are prescriptions, laboratory tests, or follow-up services billed separately?

• Is prior authorization required?

• Is a primary care referral required?

• Are there telehealth platform restrictions?

• Must I use a specific virtual medical group?

• Will I have a time-of-service responsibility?

• Where should the medical claim be submitted?

Write down the representative’s name, the date of the call, and the reference number provided.

VirtualCare2go can collect your insurance information before the appointment and assist with eligibility verification, but the plan administrator provides the official explanation of benefits. Final coverage is determined when the claim is processed.

Is Prior Authorization Required?

Prior authorization depends on the requested service and the requirements of the employee’s medical plan.

A routine virtual appointment may not require advance approval, but certain medications, diagnostic testing, imaging, procedures, and follow-up services may have additional requirements.

Contact the member-services number on your insurance card before receiving a service that may require authorization. Ask whether approval must be obtained by the patient, ordering provider, or treating provider.

Prior authorization does not guarantee claim payment. Current eligibility, medical necessity, network participation, plan exclusions, deductible requirements, and other rules may affect the final determination.

How Do I Confirm Provider Participation?

Provider networks can vary between plans offered by the same employer. Before receiving care, confirm that VirtualCare2go and the treating medical professional participate with your exact Renegade Group plan.

To verify participation:

• Call the member-services number on your insurance card

• Use the provider-search website listed on the card

• Search for VirtualCare2go

• Confirm participation for virtual medical services

• Confirm the treating provider’s participation

• Ask whether virtual and in-person care use different benefits

• Confirm that coverage applies while you are in Texas

Provide the employer name, plan name, member identification number, requested service, and your Texas location when confirming participation.

VirtualCare2go accepts many commercial insurance plans, but participation may vary between plan variations. Patients should verify their eligibility and benefits before or during scheduling.

Are Specialist Referrals Required?

Publicly available information does not confirm whether every Renegade Group medical plan requires specialist referrals.

Some plans allow members to schedule specialty care directly, while others require a referral from a designated primary care provider. Specialist consultations, laboratory testing, imaging, procedures, and other services may also require prior authorization.

If the VirtualCare2go medical professional recommends specialty or in-person care, contact your plan administrator before scheduling. Confirm the referral, authorization, and network requirements for the recommended provider.

How Should I Prepare for My Virtual Appointment?

Before your appointment, prepare:

• Your current Renegade Group insurance card

• A valid photo identification card

• A current medication list

• Known medication or food allergies

• Relevant medical records

• Recent laboratory or imaging results

• Any referral or authorization documents

• A description of your symptoms

• The date your symptoms began

• Your preferred pharmacy information

• Your benefit-verification reference number

Choose a quiet, private, and well-lit location with reliable internet access. Make sure your phone, tablet, or computer is charged and that its camera, microphone, and speakers work correctly.

The patient must be physically located in Texas throughout the appointment. VirtualCare2go recommends preparing your device and internet connection before the visit begins.

The medical professional may recommend an in-person evaluation when a virtual examination is not appropriate.

Claims Information for Providers

Providers should use the patient’s current Renegade Group insurance card and eligibility response to confirm:

• Insurance carrier or administrator

• Electronic payer identification number

• Claims mailing address

• Member eligibility

• Plan name and group number

• Telehealth benefits

• Provider-network participation

• Prior-authorization requirements

• Referral requirements

• Timely filing limits

Do not submit a claim using information from an expired card, another employee’s plan, or a previous Renegade Group benefit period.

If the condition is work-related, confirm whether the claim should be submitted to the employee’s medical plan or the applicable workers’ compensation carrier before billing.

Compassionate Virtual Care Wherever You Are

Renegade Group employees support demanding energy, utility, and industrial operations. Renegade Group describes its work as serving the energy sector through utility services, industrial maintenance, and employment services.

VirtualCare2go makes it easier to speak with a medical professional from a private location at home, work, or while traveling within Texas. The medical team will listen to your concerns, evaluate whether virtual treatment is appropriate, and explain the recommended next step.

Review accepted insurance information, book a virtual appointment, or contact VirtualCare2go. You can also call (817) 508-8169.

Please have your Renegade Group insurance card available so your eligibility, telehealth benefits, and provider participation can be reviewed before the appointment.