Serge Ferrari Employees Access Virtual Medical Care

Texas Telehealth Visits with VirtualCare2go™ Insurance Benefits

When you or a family member feels unwell, traveling to a clinic may add more stress to an already uncomfortable day. VirtualCare2go™ allows eligible patients to speak with a medical professional through a secure online appointment from a private and comfortable location.

Serge Ferrari North America, Inc. employees and covered family members may be able to use their employer-sponsored medical benefits for virtual primary and urgent care. Telehealth coverage, network participation, and member costs should be verified before scheduling.

What Medical Plan Is Available?

The medical plan name, administrator, virtual-care copay, deductible, coinsurance, and out-of-pocket costs should be confirmed using the Serge Ferrari North America insurance card and current benefit documents.

Review the front and back of the card for:

• Insurance company or plan administrator

• Medical plan and network name

• Member and group identification numbers

• Virtual-care or telehealth copay

• Primary and urgent care copays

• Deductible and coinsurance

• Member-services telephone number

• Provider-search website

• Prior-authorization requirements

• Claims-submission information

Virtual appointments, prescriptions, laboratory testing, diagnostic imaging, procedures, and follow-up services may be processed separately.

An insurance card does not guarantee coverage or payment. The member’s final responsibility may depend on eligibility, network participation, deductible status, medical necessity, referral requirements, prior authorization, plan exclusions, and the services provided.

For scheduling assistance, call VirtualCare2go at (817) 508-8169.

Can Serge Ferrari Employees Use VirtualCare2go?

Eligible Serge Ferrari North America employees and covered dependents may be able to use VirtualCare2go for many non-emergency primary and urgent care concerns when a virtual evaluation is medically appropriate.

The virtual medical team can evaluate concerns such as:

• Cold and flu symptoms

• Cough, congestion, or sore throat

• Fever and body aches

• Allergies and sinus concerns

• Ear discomfort

• Headaches and migraines

• Nausea, vomiting, or diarrhea

• Urinary symptoms

• Minor infections

• Rashes and mild skin concerns

• Medication questions

• Routine primary care concerns

• Certain chronic-condition follow-ups

• Follow-up visits that do not require an in-person examination

The patient must be physically located in Texas throughout the appointment.

Some medical concerns require an in-person examination, laboratory testing, imaging, or emergency care. The medical professional will explain the appropriate next step when virtual care is not suitable.

Call 911 or visit the nearest emergency room for chest pain, severe breathing difficulty, signs of a stroke, fainting, confusion, uncontrolled bleeding, major trauma, or another life-threatening emergency.

What Is the Difference Between Virtual Primary and Urgent Care?

Virtual primary care may help with routine health concerns, medication questions, certain chronic-condition follow-ups, and other ongoing medical needs that do not require an in-person examination.

Virtual urgent care focuses on non-life-threatening symptoms that require timely attention, including respiratory symptoms, urinary concerns, minor infections, stomach symptoms, headaches, and certain skin concerns.

The same medical plan may apply different copays or cost-sharing amounts depending on how the appointment is classified. Contact the plan administrator to confirm whether the visit will be processed under telehealth, primary care, urgent care, or another benefit category.

How Do I Verify My Virtual-Care Benefits?

Before scheduling, call the member-services number on your Serge Ferrari North America insurance card and ask:

• Does VirtualCare2go participate with my medical plan?

• Is the treating medical professional in-network?

• Are virtual primary care appointments covered?

• Are virtual urgent care appointments covered?

• What copay, deductible, or coinsurance applies?

• Are prescriptions, laboratory tests, or follow-up services billed separately?

• Is prior authorization required?

• Is a primary care referral required?

• Are there telehealth or service-area restrictions?

• Will I have a time-of-service responsibility?

Write down the representative’s name, the date of the call, and the reference number provided.

VirtualCare2go can collect your insurance information and review available benefits before the appointment. However, the health plan provides the official explanation of benefits, and final coverage is determined after the claim is processed.

Is Prior Authorization Required?

Prior authorization requirements depend on the member’s medical plan and the requested service.

Ask the plan administrator whether authorization is required for:

• Virtual primary care

• Virtual urgent care

• Laboratory testing

• Diagnostic imaging

• Certain medications

• Specialist referrals

• Follow-up treatment

• Other recommended services

Prior authorization does not guarantee claim payment. Current eligibility, medical necessity, network participation, deductible requirements, referral rules, exclusions, and other plan requirements may affect how the claim is processed.

How Do I Confirm Network Participation?

Provider networks may vary between medical plans offered by the same employer. Before receiving care, confirm that VirtualCare2go and the treating medical professional participate with your exact Serge Ferrari North America plan.

To verify participation:

• Call the member-services number on your insurance card

• Use the provider-search website listed on the card

• Search for VirtualCare2go

• Confirm telehealth network participation

• Verify the treating provider’s participation

• Ask whether virtual and in-person care use different benefits

Provide the employer name, plan name, member identification number, requested service, and your Texas location when confirming participation.

Are Referrals Required?

Referral requirements depend on the specific Serge Ferrari North America medical plan.

Some plans allow members to schedule virtual appointments directly. Other plans may require a referral from a designated primary care provider before certain services are covered.

Laboratory testing, diagnostic imaging, specialist care, procedures, and follow-up treatment may have separate referral or authorization requirements. Contact the plan administrator before the appointment to confirm the current rules.

How Should I Prepare for My Virtual Appointment?

Before the appointment, prepare:

• Serge Ferrari North America insurance card

• Photo identification

• Current medication list

• Known medication or food allergies

• Relevant medical records

• Recent laboratory or imaging results

• Referral or authorization documents

• A description of your symptoms

• The date your symptoms began

• Preferred pharmacy information

• Benefit-verification reference number

• Questions for the medical professional

Choose a quiet, private, and well-lit location with reliable internet access. Make sure your phone, tablet, or computer is charged and that the camera, microphone, and speakers work correctly.

The patient must remain physically located in Texas throughout the virtual appointment.

What Should I Expect During the Visit?

The medical professional will review your symptoms, medical history, current medications, and allergies. You may be asked to describe or show visible symptoms using your device’s camera.

Depending on your medical needs, the care plan may include:

• Medication recommendations

• At-home care instructions

• Laboratory testing

• Diagnostic imaging orders

• Follow-up appointments

• In-person evaluation

• Specialist referral

• Emergency care when necessary

The medical professional will explain the recommended next step and answer questions about your treatment plan.

Claims Information for Providers

Claims should be submitted using the information connected to the member’s exact Serge Ferrari North America medical plan.

Providers should verify:

• Electronic payer identification number

• Claims mailing address

• Member eligibility

• Plan and network name

• Telehealth benefits

• Virtual primary and urgent care coverage

• Provider participation

• Prior-authorization requirements

• Referral requirements

• Timely filing limits

Providers should not use claims information associated with another employer or medical plan. Current electronic and mailed submission instructions should be confirmed using the insurance card or by contacting the plan administrator.

After the claim is processed, the member may receive an explanation of benefits. This document is not a bill. It explains how the claim was reviewed, what the plan paid, and what amount may be the member’s responsibility.

Compassionate Virtual Care Wherever You Are

VirtualCare2go makes it easier to speak with a medical professional when leaving home or work is inconvenient or uncomfortable. The virtual medical team will listen to your concerns, evaluate whether online care is appropriate, and clearly explain the recommended next step.

When you are ready, book a virtual appointment or call (817) 508-8169. Please have your Serge Ferrari North America insurance card available so your eligibility, virtual-care benefits, and network participation can be reviewed before the appointment.