Spradley Property Management Employees Access Virtual Medical Care

Texas Telehealth Visits With VirtualCare2go Insurance Benefit Guidance

When you or a family member feels unwell, leaving home may be the last thing you want to do. VirtualCare2go™ provides online medical visits for eligible patients who are physically located in Texas during their appointments.

Spradley Property Management employees and covered family members may be able to use employer-sponsored medical benefits for virtual care. Telehealth coverage, network participation, and member costs should be verified before scheduling.

What Medical Plan Is Available?

Publicly available information does not identify the specific medical-plan names, telehealth copays, deductibles, coinsurance, networks, or out-of-pocket costs offered to Spradley Property Management employees.

Review your current insurance card and benefit documents for:

• Insurance company or plan administrator

• Medical plan and network name

• Member and group identification numbers

• Virtual care or telehealth copay

• Primary care copay

• Urgent care copay

• Deductible and coinsurance

• Member-services telephone number

• Provider-search website

• Prior-authorization requirements

• Claims-submission information

Virtual primary care and urgent care services may be processed differently under the same plan. Prescriptions, laboratory testing, imaging, procedures, and follow-up services may also have separate costs.

An insurance card does not guarantee coverage or payment. Final member responsibility may depend on eligibility, medical necessity, network participation, deductible status, authorization requirements, plan exclusions, and the services provided.

For scheduling assistance, call VirtualCare2go at (817) 508-8169.

Can Spradley Employees Use VirtualCare2go?

Eligible Spradley Property Management employees and covered family members may be able to use VirtualCare2go for many routine and non-emergency medical concerns.

The virtual medical team may evaluate concerns such as:

• Cold and flu symptoms

• Cough, congestion, or sore throat

• Fever and body aches

• Allergies and sinus concerns

• Ear pain

• Headaches and migraines

• Nausea, vomiting, or diarrhea

• Urinary symptoms

• Minor infections

• Mild allergic reactions

• Rashes and minor skin concerns

• Medication questions

• Routine primary care concerns

• Certain chronic-condition follow-ups

• Laboratory-result follow-ups

• Preventive health questions

The patient must remain physically located in Texas throughout the appointment.

Virtual care may not be appropriate when the patient requires a hands-on examination, laboratory testing, diagnostic imaging, a medical procedure, or emergency treatment. The medical professional will explain the safest recommended next step.

Call 911 or visit the nearest emergency room for chest pain, severe breathing difficulty, signs of a stroke, fainting, confusion, uncontrolled bleeding, major trauma, a severe allergic reaction, or another potentially life-threatening emergency.

What Happens During a Virtual Visit?

A virtual appointment allows the patient to speak with a licensed medical professional using a phone, tablet, or computer with a camera and internet connection.

During the appointment, the medical professional may:

• Review current symptoms

• Discuss when the symptoms began

• Review medical history

• Review medications and allergies

• Complete a visual assessment

• Discuss possible causes

• Recommend appropriate treatment

• Provide home-care instructions

• Determine whether testing is needed

• Recommend an in-person evaluation

• Provide follow-up instructions

A prescription is not guaranteed. Medication decisions depend on the patient’s symptoms, medical history, allergies, current medications, safety considerations, and the medical professional’s judgment.

How Do I Verify My Virtual Care Benefits?

Before scheduling, call the member-services number on your Spradley Property Management insurance card and ask:

• Does VirtualCare2go participate with my medical plan?

• Is the treating medical professional in network?

• Are virtual primary care visits covered?

• Are virtual urgent care visits covered?

• What telehealth copay applies?

• Does my deductible or coinsurance apply?

• Are prescriptions or follow-up services billed separately?

• Are laboratory tests or imaging billed separately?

• Is prior authorization required?

• Is a primary care referral required?

• Will I have a time-of-service responsibility?

• Are there telehealth or service-area restrictions?

Write down the representative’s name, the date of the call, and the reference number provided.

VirtualCare2go can collect your insurance information and review available benefits before the appointment. However, the medical plan provides the official benefit determination, and final coverage is established after the claim is processed.

How Do I Confirm Network Participation?

Provider networks can vary among medical plans offered by the same employer. Before receiving care, confirm that VirtualCare2go and the treating medical professional participate with your exact Spradley Property Management plan.

To verify participation:

• Call the member-services number on your insurance card

• Use the provider-search website listed on the card

• Search for VirtualCare2go

• Confirm participation for telehealth services

• Confirm the treating medical professional

• Ask whether virtual and in-person care use different networks

• Confirm benefits for the type of appointment you need

Provide the employer name, medical-plan name, member identification number, requested service, and your Texas location when speaking with the insurance representative.

Is Prior Authorization Required?

Prior-authorization requirements depend on the member’s medical plan and the requested service.

Ask the plan administrator whether approval is required for:

• Virtual primary care

• Virtual urgent care

• Certain laboratory tests

• Diagnostic imaging

• Specialist referrals

• Certain medications

• Ongoing treatment

• Follow-up services

Authorization does not guarantee payment. Current eligibility, medical necessity, network participation, deductible requirements, plan exclusions, and other benefit rules may affect how the claim is processed.

Are Referrals Required?

Referral requirements depend on the specific Spradley Property Management medical plan.

Some plans allow members to schedule virtual appointments directly. Other plans may require the member to designate a primary care provider or obtain a referral before receiving certain services.

If your plan requires a designated primary care provider, ask whether the provider must be updated before the appointment. Request a confirmation or reference number after completing any provider change.

Specialist care, diagnostic testing, procedures, and follow-up treatment may have separate referral or authorization requirements.

How Should I Prepare for My Virtual Visit?

Before your appointment, prepare:

• Current Spradley Property Management insurance card

• Valid photo identification

• Current medication list

• Known medication or food allergies

• Relevant medical records

• Recent laboratory or imaging results

• Referral or authorization documents

• Description of your symptoms

• Date your symptoms began

• Preferred pharmacy information

• Benefit-verification reference number

• Questions for the medical professional

Choose a quiet, private location with reliable internet access and adequate lighting.

Make sure:

• Your device is fully charged

• Your internet connection is stable

• Your camera is working

• Your microphone and speakers are working

• You can open the appointment link

• You have enough privacy to discuss your health

• You remain physically located in Texas

Preparing your device and medical information ahead of time can help the appointment begin more smoothly.

What Should I Expect After the Appointment?

Depending on your medical needs, the care plan may include:

• Medication recommendations

• At-home care instructions

• Laboratory testing

• Diagnostic imaging orders

• Follow-up appointments

• In-person medical evaluation

• Specialist referral

• Emergency evaluation when necessary

The medical professional will explain the recommended next step and answer questions about your care.

If testing or an outside service is recommended, contact your medical plan before scheduling to confirm network participation, authorization requirements, and expected member costs.

Claims and Billing Information

Claims should be submitted using the information connected to the member’s exact Spradley Property Management medical plan.

Providers should verify:

• Electronic payer identification number

• Claims mailing address

• Member eligibility

• Medical plan and network name

• Telehealth benefits

• Virtual primary care benefits

• Virtual urgent care benefits

• Provider participation

• Prior-authorization requirements

• Referral requirements

• Timely filing limits

Providers should not use claims information associated with another employer or medical plan. Current submission instructions should be confirmed using the insurance card or by contacting the plan administrator.

After the claim is processed, the member may receive an Explanation of Benefits. This document is not necessarily a bill. It explains how the medical plan reviewed the claim, what the plan paid, and what amount may be the member’s responsibility.

Compassionate Medical Care From Wherever You Are

VirtualCare2go makes it easier to speak with a medical professional when traveling to a clinic is inconvenient or uncomfortable. Eligible patients can connect from home, work, school, a hotel, or another private location while remaining within Texas.

The medical team will listen to your concerns, determine whether virtual care is appropriate, and explain the recommended next step.

When you are ready, book a virtual medical visit or call (817) 508-8169.

Please have your Spradley Property Management insurance card available so your eligibility, telehealth benefits, and network participation can be reviewed before the appointment.